Evidence from the room
Client stories
What Hong Kong teams noticed after hardware-wallet fleet reviews and rotation checklist work.
“They caught two devices still on a firmware build we thought we had retired. The checklist felt slow at first — that was the point.”
“We only booked the workshop. Leaving with draft rotation triggers saved us from inventing policy during a stressful inventory day. I still wish we had scheduled the full review the same month — the register was messier than we admitted.”
“During the recovery drill they timed the passphrase step we always rush. Seeing twenty-two minutes on the clock changed how we staff the next drill.”
“Baseline session was quiet and practical. Serials matched labels; one ‘spare’ turned out to be a travel unit that never came home. No theatrics.”
Extended note: Dual-safe rotation in Kowloon Bay
A six-device fleet split between a primary safe and a secondary drawer had two registers — one in a password manager, one on paper. The fleet review reconciled both, marked one travel wallet for immediate rotation after a courier trip, and left a single checklist with spare mapping both sites could follow. The client’s mild complaint: the session ran forty minutes past the booked window because an escort change delayed room entry. We now ask for escort confirmation the morning of each visit.