Legal
Refund & cancellation
Refunds, deposits, rescheduling, and no-shows for fleet review engagements.
Scope
This policy applies to paid professional engagements described on this site: hardware-wallet fleet reviews, device rotation checklist workshops, recovery drill observation, and firmware & inventory baselines. It does not cover physical products, software licences, or subscription plans — we do not sell those.
Deposit
A 30% deposit confirms your date. Deposits are credited toward the final invoice.
Cancellation by you
- More than 10 business days before the session: full refund of deposit, or free reschedule once.
- 4–10 business days before: 50% of the deposit is refundable; remainder retained for preparation time reserved.
- Fewer than 4 business days, or no-show: deposit is non-refundable.
Rescheduling
One complimentary reschedule is allowed with at least 5 business days’ notice, subject to facilitator availability. Further reschedules may incur a HK$1,200 administration fee.
Cancellation by us
If we must cancel (illness, access denial beyond your control after we arrive, or safety concerns), you may choose a full deposit refund or a new date at no extra charge.
Partial refunds
If an on-site session ends early because seed handling rules are breached or authorised staff are absent, fees for time already spent are payable and the unused balance of a prepaid full-day fee may be partly refunded at our discretion (typically the unused half-day portion for full-day bookings only).
Work already started
Once checklist drafting, inventory capture, or observation notes have begun on the booked day, that portion of the fee is non-refundable.
Materials
We do not sell hardware wallets or consumable kits. Any printed checklists produced during the session remain yours; there is no separate materials refund line.
Refund method and timing
Approved refunds are returned to the original payment method within 14 business days. Tell us if your bank requires additional reference details.
How to request a refund
Email contact@distributed-sys.digital with your booking name, date, and reason. Phone +852 2750 8000 for urgent same-week changes. We respond within three business days.
Exceptions
Force majeure events (severe weather warnings that close access to Kowloon Bay facilities, for example) are handled as cancellations by us with full deposit protection.